Frequently Asked Questions

SeatLock is an early access platform that helps real fans secure their spot for event presales. By placing a small deposit, you get priority access to purchase tickets when they go on sale. SeatLock never sells tickets directly — we only facilitate the early access process.

No. Your deposit is NOT a ticket purchase. It reserves your spot for early access to buy tickets from the venue or authorized seller. The deposit is separate from the ticket price.

Your deposit is always refundable:

• If you buy a ticket: Your deposit is refunded automatically once the venue confirms your purchase.
• If you don't buy: Your deposit is automatically released when the sale window closes.
• If the event is cancelled: Your deposit is refunded automatically.

Refunds are processed immediately when triggered. However, it typically takes 5-7 business days for the funds to appear in your account, depending on your bank or card issuer.

A sale window is the time period during which you can use your early access link to purchase tickets. Each event has specific start and end times for its sale window, which are displayed on the event page and in your confirmation email.

If you don't purchase a ticket before the sale window closes, your deposit is automatically released back to your original payment method. No action is required from you.

Deposits are held until the sale window closes to ensure fair access for all fans. If you choose not to purchase, your deposit will be automatically released when the window ends.

Yes. All payments are processed securely through Stripe, an industry-leading payment processor. We never store your credit card information on our servers.

The deposit system serves several purposes:

• Helps venues gauge real demand from serious fans
• Prevents bots and scalpers from hoarding presale spots
• Ensures early access goes to fans who genuinely want to attend

Each event has a deposit limit (usually one per person). This helps ensure fair access for all fans. The limit is displayed on the event page.

No. Deposits are non-transferable. This prevents speculation and ensures early access goes to the person who made the deposit.

If an event is cancelled or significantly changed, all deposits are automatically refunded in full. You'll receive an email notification with details about the refund.

No. SeatLock provides early access to ticket sales, but does not guarantee ticket availability. Ticket inventory is controlled by the venue or ticket seller. However, by placing a deposit, you're among the first to have access when tickets go on sale.

Log in to your My Deposits dashboard to see all your active deposits, their status, and any available early access links.

First, check your spam/junk folder. If you still can't find it:

• Log in to your dashboard to verify your deposit was processed.
• Contact tryseatlock@gmail.com with your email and event name.