Privacy Policy

1. Information We Collect

We collect the following information when you use SeatLock:

• Account Information: Email address for authentication and communication.
• Deposit Information: Event selections, deposit amounts, and transaction history.
• Payment Information: Payment details are processed securely by Stripe. We do not store credit card numbers.
• Usage Data: IP address, browser type, and interaction with our platform for security and improvement purposes.

2. How We Use Your Information

• To Provide Services: Process deposits, send early access links, and manage your account.
• Communications: Send deposit confirmations, reminders, early access links, and service updates.
• Security: Detect and prevent fraud, bot activity, and abuse of our platform.
• Improvement: Analyze usage patterns to improve our service.

3. Information Sharing

We do not sell your personal information. We share data only with:

• Venues: We share your email and deposit information with event venues to facilitate early access and verify deposits.
• Payment Processors: Stripe processes payments securely under their privacy policy.
• Service Providers: Email providers and infrastructure services that help us operate SeatLock.
• Legal Requirements: When required by law or to protect our rights.

4. Data Security

We implement industry-standard security measures:

• All data is encrypted in transit (HTTPS/TLS)
• Sensitive data is encrypted at rest
• Payment processing is PCI-compliant through Stripe
• Access to user data is restricted and logged

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Deposit records are retained for accounting and legal compliance purposes. You can request account deletion by contacting support.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and associated data
• Export your data
• Opt out of marketing communications

To exercise these rights, contact us at tryseatlock@gmail.com

7. Cookies and Tracking

We use essential cookies for authentication and security. We may use analytics cookies to understand how users interact with our platform. You can control cookie settings in your browser.

8. Third-Party Links

When you use your early access link, you will be directed to a third-party ticketing platform. Their privacy policies govern how they handle your information. We are not responsible for the privacy practices of these external sites.

9. Children's Privacy

SeatLock is not intended for users under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by email or through our platform.

11. Contact Us

For privacy-related questions or requests, contact us at tryseatlock@gmail.com