Terms and Conditions

1. Acceptance of Terms

By accessing or using SeatLock, you agree to these Terms, our Privacy Policy, and our Cookie Policy.

If you are using the Service on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

You must be at least 18 years old to place a deposit. If you are under 18, you may only use the Service with parental or legal guardian consent.

2. Description of Service

SeatLock is a pre-booking demand platform for live events. Artists, managers, promoters, venues, and other event organizers ("Campaign Creators") create campaigns inviting fans to place refundable deposits for cities where they would like to see a show.

SeatLock aggregates deposit data to provide money-backed demand insights.

SeatLock:

• Does not sell tickets
• Is not a promoter, venue, or event organizer
• Does not guarantee that an event will occur
• Does not control ticket fulfillment

If a city is selected for a show, SeatLock may facilitate communication between depositors and the Campaign Creator regarding presale access or ticket credit, as described in the campaign.

All event fulfillment is the responsibility of the Campaign Creator.

3. Accounts and Roles

Campaign Creators must create an account to run campaigns. You are responsible for:

• Providing accurate information
• Maintaining account security
• Complying with applicable laws

Fans may place deposits without creating a full account by providing an email and completing payment. When placing a deposit, fans provide contact information (name, email, phone, ZIP code) used to process payments, communicate about the deposit, and share with the Campaign Creator when a city is selected. Fans may also opt in to communications from SeatLock or specific Campaign Creators. See our Privacy Policy for a full description of data collected and how it is used.

By placing a deposit, you agree to these Terms and the specific rules disclosed in the applicable campaign.

4. Deposits and Payments

Refundable Deposits

Deposits placed through SeatLock are not tickets and do not guarantee admission to any event. Deposits are refundable in the circumstances described below.

How Deposits Are Held

Fan deposits are held by our payments partner (currently Stripe, Inc.) or its banking partners — not in SeatLock’s corporate operating accounts. SeatLock does not have authority to move fan deposits into its own accounts except as a platform fee payable only upon confirmed Release. SeatLock does not earn interest on deposits. For full details, see the Deposit Agreement.

Automatic Refunds

If a campaign’s deposit window closes without the show being confirmed, all fans are refunded automatically — no action by the fan or artist is required. This automated refund process runs daily. Refunds generally appear on the original card within 5–10 business days. SeatLock retains no platform fee on refunded deposits.

If a city is selected and the show subsequently confirmed:

• Deposits convert into presale eligibility, ticket credit, or similar benefits as described in the campaign
• SeatLock’s platform fee (displayed at checkout) is deducted from the artist’s payout at that time

SeatLock does not guarantee ticket availability, pricing, or presale allocation.

Fees

The total charged to your card (deposit plus platform contribution plus Stripe processing fee) is shown before payment confirmation. On a Refund, the Stripe card processing fee is non-refundable by the card networks. All other amounts — including SeatLock’s platform fee — are returned to you in full on a Refund.

Payment Processing

Payments are processed by Stripe. By placing a deposit, you agree to Stripe’s terms. SeatLock does not store full card numbers or CVV data.

No Guarantee of Event Execution

Even if a city is selected, an event may be canceled, postponed, or modified. SeatLock is not responsible for event cancellation, venue issues, ticketing disputes, or fulfillment errors by the artist or promoter. A show cancellation after deposit Release triggers a refund per the artist’s campaign terms.

5. Campaign Creators

If you create campaigns, you represent and warrant that:

• You have the authority to promote the artist or event
• All campaign information is accurate
• You will honor representations made to depositors
• You comply with applicable consumer protection, advertising, and tax laws

Campaign Creators are solely responsible for:

• Event execution
• Presale fulfillment
• Ticket delivery
• Communications with depositors

You agree to indemnify and hold harmless SeatLock Inc. and its affiliates from claims arising from your campaigns or events.

6. Prohibited Uses

You may not use the Service to:

• Violate any law
• Infringe intellectual property rights
• Upload misleading campaign information
• Transmit malware or harmful code
• Attempt unauthorized access
• Scrape or automate access beyond normal use

We reserve the right to suspend or terminate access for violations.

7. Intellectual Property

SeatLock Inc. owns all rights to the SeatLock platform, branding, design, and technology.

You retain ownership of content you submit but grant SeatLock a non-exclusive, worldwide license to use it to operate and improve the Service.

8. Disclaimers

The Service is provided "as is" and "as available."

We do not guarantee uninterrupted or error-free operation.

We are not responsible for the conduct of Campaign Creators or third parties.

Deposit outcomes (including city selection, presale access, or event execution) depend on Campaign Creators and external factors beyond our control.

9. Dispute Resolution

If you believe a deposit was not properly refunded or that a campaign did not honor its stated terms, you may contact us at the email provided on our website.

SeatLock will review disputes in good faith and may facilitate communication between you and the Campaign Creator. However, SeatLock is not responsible for resolving disputes related to event execution, ticket fulfillment, or presale access, which are the sole responsibility of the Campaign Creator.

Any disputes arising from these Terms that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in the State of Delaware.

You agree to waive any right to participate in a class action lawsuit or class-wide arbitration against SeatLock Inc.

10. Limitation of Liability

To the fullest extent permitted by law:

• SeatLock is not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages.
• SeatLock's total liability arising out of or relating to the Service shall not exceed the total fees paid by you to SeatLock in the 12 months preceding the event giving rise to the claim.
• SeatLock is not liable for any actions, omissions, or failures of Campaign Creators, including event cancellation, ticket fulfillment issues, or presale access disputes.

You acknowledge that the allocation of risk in these Terms is a fundamental basis of the agreement between you and SeatLock Inc.

11. Changes and Termination

We may modify the Service or these Terms at any time. Material changes will be communicated through the Service where appropriate.

We may suspend or terminate access for violation of these Terms or for other lawful reasons.

Refund obligations for eligible deposits will be honored according to campaign terms.

12. Governing Law and Contact

These Terms are governed by the laws of the State of Delaware, without regard to conflict of laws principles, except where California consumer protection laws apply.

For questions about these Terms, contact us at the email or address provided on our website or in the Service (e.g. support@seatlock.app).